AOL Hell

I heard on the radio this morning that something like 800,000 people have cancelled their AOL service in the last month (that's what they said on the radio...hard to believe that however). Because of that, the folks at AOL have apparently told their customer service reps to do whatever it takes in order to avoid letting people cancel. Knowing that, some guy decided to record his conversation with one of these customer "service" folks and then posted it all over the internet. It seems to me that their ploy is to keep you on the line for long enough that you get sick of them, hang out, and don't call back for a couple months. Regardless, this is pretty ridiculous. Check out this audio to see what I'm talking about. Oh, and if you're curious, AOL apparently turned their rep into a sacrificial lamb and laid him off as soon as this audio hit the streets. Gotta love loyalty!

If all that wasn't bad enough, here are more war stories that people have posted about their dealings with AOL.